Service requests
Ask for a new service, a change, clarification or a support action.
Service desk
Get help, request support or track an open case.
Clients, partners, suppliers and website visitors can raise a request here. Every case receives a private reference and access code so the issue can be followed until it is resolved.
Client support
One desk for requests that need accountability.
Use this for service requests, project support, website issues, billing queries, vendor submissions, content approvals and anything that should not disappear inside a chat thread.
Project support
Raise delivery blockers, corrections, content changes or approval issues.
Website issues
Report broken pages, form problems, wrong content or access concerns.
Private cases
Mark sensitive items confidential so they are restricted to senior case handlers.
Open a case
Tell us what needs attention.
Be clear about what happened, what you expected and how urgent it is. The desk will create a private tracking reference immediately.
- Use a real email if you want updates.
- Choose confidential only for sensitive issues.
- Save the reference and access code after submission.
Track a case
Check progress without logging into the portal.
Use the reference and private access code you received when the case was opened. The access code is not shown to staff after creation, so keep it safely.