Privacy
Your information should move with care.
This notice explains how the current website handles information. It will be reviewed before production launch and updated when providers, retention rules or public features change.
Information you choose to send
Our enquiry, service, portfolio and review forms can collect your name, organisation, role, email address, phone or WhatsApp number and the details you provide. An audit request may also include website and social links and supporting PDF or image files. Forms record their source so the team can understand the request. A hidden anti-bot field and elapsed-time check help reject automated submissions.
How enquiries are used
A valid submission creates or updates a lead in the Zero Impulse operations platform. The record is used to respond to the request, avoid duplicate follow-up and manage related work if you become a client. Enquiry consent is separate from marketing consent. The public form does not subscribe you to marketing.
Chat with Winel
Live chat messages and any callback details you leave are saved so our team can continue the conversation. Winel answers from published Zero Impulse information. When an AI provider is enabled, your message, recent chat context and relevant published source text are sent to the configured provider—Anthropic Claude, Google Gemini or OpenAI—to generate a reply; private operational records are not included. On Gemini's free tier, phone numbers and email addresses are removed before a message is sent. Our team can read chat transcripts to help you, follow up and improve Winel's answers. If you share contact details and agree to be contacted, Winel can save the conversation as an enquiry. WhatsApp conversations take place on WhatsApp. Do not share passwords, payment details or private financial records in chat.
Access and storage
Staff access to operational records requires an authenticated account and server-side role checks. Runtime configuration and private uploads are kept outside the public release package. Records should not be kept longer than their business or legal purpose requires.
Your choices
You can ask what information is held about you, request a correction, or request deletion where the organisation is not required to retain the record. Use the contact form and state that your message is a privacy request.
Launch review
This is an implementation-accurate working notice, not a claim of legal certification. Zero Impulse should complete a Kenyan data-protection and retention review before public launch and revise this notice whenever analytics, external AI, messaging, payment or booking providers are enabled.